Agreement to Terms

By accessing and using the AutoMob website and services, you agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, please do not use our website or services.

These Terms constitute a legally binding agreement between you and AutoMob Detailing Services (“AutoMob,” “we,” “us,” or “our”). Please read these Terms carefully before using our services.

Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by:

  • Posting the updated Terms on this page
  • Updating the “Last Updated” date
  • Sending email notification for significant changes

Your continued use of our services after changes are posted constitutes acceptance of the modified Terms.

Services Description

AutoMob provides professional automotive detailing services, including but not limited to:

Exterior Services

  • Hand wash and dry
  • Paint correction and polishing
  • Ceramic coating application
  • Wax and sealant application
  • Headlight restoration
  • Wheel and tire cleaning

Interior Services

  • Interior vacuuming and cleaning
  • Upholstery and carpet shampooing
  • Leather conditioning and treatment
  • Dashboard and console detailing
  • Odor elimination
  • Steam cleaning and sanitization

Specialized Services

  • Engine bay detailing
  • Paint protection film installation
  • Mobile detailing services
  • Fleet detailing services

Service availability, pricing, and offerings may vary by location and are subject to change without notice.

User Accounts

Account Creation

To access certain features of our services, you may be required to create an account. When creating an account, you agree to:

  • Provide accurate, current, and complete information
  • Maintain and update your information as needed
  • Keep your password secure and confidential
  • Notify us immediately of any unauthorized access
  • Be responsible for all activities under your account

Account Termination

We reserve the right to suspend or terminate your account if:

  • You violate these Terms
  • You provide false or misleading information
  • Your account is used for fraudulent activities
  • You engage in abusive behavior toward staff
  • Payment for services is disputed or reversed

You may terminate your account at any time by contacting us at support@automob.com.

Appointments and Bookings

Scheduling

  • Appointments must be scheduled in advance through our website, phone, or email
  • Service times are estimates and may vary based on vehicle condition
  • We reserve the right to refuse service for vehicles in extreme condition
  • Special requests should be communicated at time of booking

Cancellation Policy

Customer Cancellations:

  • 24+ hours notice: Full refund of deposit
  • 12-24 hours notice: 50% refund of deposit
  • Less than 12 hours: No refund of deposit
  • No-show: No refund, full service charge may apply

AutoMob Cancellations:

  • We will provide as much notice as possible
  • Full refund of any deposits or prepayments
  • We will assist in rescheduling at your convenience

Rescheduling

  • Appointments may be rescheduled with 24 hours notice
  • Multiple rescheduling may result in deposit forfeiture
  • Peak season rescheduling may have limited availability

Pricing and Payment

Service Pricing

  • Prices are estimates based on vehicle type and condition
  • Final pricing may vary based on actual condition and services required
  • Additional services or treatments will be quoted before proceeding
  • Prices are subject to change without notice

Payment Terms

Accepted Payment Methods:

  • Credit/debit cards (Visa, MasterCard, Amex, Discover)
  • Digital payments (Apple Pay, Google Pay)
  • Cash (for in-person services)
  • Business checks (approved accounts only)

Payment Timing:

  • Deposits may be required for certain services
  • Full payment is due upon completion of services
  • Monthly invoicing available for approved business accounts
  • Late payments may incur additional fees

Refund Policy

We strive for 100% customer satisfaction. If you’re not satisfied:

  • Contact us within 48 hours of service completion
  • We will assess the concern and offer appropriate remedy
  • Remedies may include: service redo, partial refund, or full refund
  • Refunds are issued to original payment method within 5-10 business days

Refunds are not available for:

  • Services performed to customer specifications
  • Issues caused by customer neglect or damage
  • Third-party product performance
  • Minor color variations in paint or materials

Vehicle Condition and Inspection

Pre-Service Inspection

Before beginning service, we will:

  • Inspect your vehicle for existing damage
  • Document condition with photos/notes
  • Identify any concerns or special conditions
  • Obtain your approval to proceed

Customer Responsibilities

You agree to:

  • Disclose any known vehicle damage or issues
  • Remove personal belongings from vehicle
  • Ensure vehicle is legally registered and insured
  • Provide accurate vehicle information
  • Inform us of any special requirements

Liability Limitations

While we take utmost care with your vehicle, we are not liable for:

  • Pre-existing damage not disclosed or documented
  • Items left in vehicle (please remove valuables)
  • Mechanical issues unrelated to our services
  • Paint or material defects in vehicle manufacturing
  • Natural wear from normal use post-service

Our liability for any damage caused by our services is limited to the cost of services rendered or $1,000, whichever is less.

Service Guarantees and Warranties

Workmanship Guarantee

We guarantee our workmanship for:

  • Interior detailing: 30 days
  • Exterior detailing: 30 days
  • Paint correction: 90 days
  • Ceramic coating: Per manufacturer warranty (2-5 years)

Guarantees do not cover:

  • Damage from automated car washes
  • New damage from external sources
  • Normal wear and tear
  • Failure to follow maintenance instructions

Product Warranties

Third-party products (coatings, sealants, films) carry manufacturer warranties. We will:

  • Provide warranty documentation
  • Assist with warranty claims
  • Apply products per manufacturer specifications
  • Not be responsible for manufacturer defects

Intellectual Property

Website Content

All content on our website, including but not limited to:

  • Text, graphics, logos, images
  • Videos, audio files, downloads
  • Software, code, and compilation
  • Design, layout, and organization

Is the property of AutoMob or our licensors and is protected by copyright, trademark, and other intellectual property laws.

Restrictions

You may not:

  • Copy, modify, or distribute our content without permission
  • Use our trademarks or branding without authorization
  • Remove copyright or proprietary notices
  • Create derivative works from our content
  • Use our content for commercial purposes without license

User-Generated Content

If you submit content to our website (reviews, photos, comments), you grant us:

  • Non-exclusive, royalty-free, worldwide license
  • Right to use, modify, and display the content
  • Right to use in marketing and promotional materials
  • No obligation to compensate you for such use

You represent that you own or have rights to any content you submit.

Privacy and Data Protection

Your use of our services is also governed by our Privacy Policy. By using our services, you consent to our collection, use, and sharing of your information as described in the Privacy Policy.

Prohibited Uses

You agree not to use our services to:

Illegal Activities

  • Violate any local, state, federal, or international laws
  • Infringe on intellectual property rights
  • Transmit harmful or malicious code
  • Engage in fraudulent activities

Harmful Behavior

  • Harass, abuse, or threaten our staff or other customers
  • Discriminate based on race, gender, religion, or other protected class
  • Interfere with or disrupt our services or servers
  • Attempt to gain unauthorized access to our systems

Misrepresentation

  • Impersonate any person or entity
  • Falsely state or misrepresent your affiliation
  • Provide false information when booking services
  • Use another person’s payment information without authorization

Violation of these prohibitions may result in immediate termination of services and legal action.

Our website may contain links to third-party websites or services. We are not responsible for:

  • Content or practices of third-party sites
  • Products or services offered by third parties
  • Privacy practices of external websites
  • Accuracy or reliability of third-party information

Your use of third-party services is at your own risk and subject to their terms and policies.

Disclaimer of Warranties

Our services are provided “as is” and “as available” without warranties of any kind, either express or implied, including but not limited to:

  • Implied warranties of merchantability
  • Fitness for a particular purpose
  • Non-infringement
  • Uninterrupted or error-free service
  • Complete security or accuracy

We do not warrant that:

  • Our services will meet your specific requirements
  • Results will be consistent across all vehicles
  • All stains, odors, or damage can be removed
  • Services will prevent future damage or wear

Limitation of Liability

To the maximum extent permitted by law, AutoMob shall not be liable for:

Indirect Damages

  • Consequential, incidental, or punitive damages
  • Loss of profits, revenue, or business opportunities
  • Loss of data or information
  • Cost of substitute services

Direct Damages

Our total liability for any claim is limited to the lesser of:

  • The amount you paid for the specific service in question
  • $1,000

Exceptions

These limitations do not apply to:

  • Personal injury or death caused by our negligence
  • Fraud or fraudulent misrepresentation
  • Liability that cannot be limited by law

Indemnification

You agree to indemnify, defend, and hold harmless AutoMob, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

  • Your violation of these Terms
  • Your use of our services
  • Your violation of any rights of another party
  • False or misleading information you provided
  • Your negligence or willful misconduct

Dispute Resolution

Informal Resolution

Before filing a legal claim, you agree to:

  1. Contact us at legal@automob.com with details of the dispute
  2. Allow 30 days for us to attempt resolution
  3. Participate in good faith negotiations

Arbitration Agreement

If informal resolution fails, disputes will be resolved through binding arbitration rather than court, except:

  • Small claims court matters (under $10,000)
  • Intellectual property disputes
  • Injunctive or equitable relief

Arbitration Terms:

  • Conducted by American Arbitration Association (AAA)
  • Governed by AAA Consumer Arbitration Rules
  • Held in your home county or agreed location
  • Each party bears their own costs unless otherwise awarded

Class Action Waiver

You agree to resolve disputes individually, not as part of a class action, consolidated, or representative proceeding.

Governing Law

These Terms are governed by and construed in accordance with the laws of the State of [Your State], without regard to conflict of law principles.

Any legal action must be brought in the state or federal courts located in [Your County], [Your State], and you consent to personal jurisdiction in these courts.

Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

Entire Agreement

These Terms, along with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and AutoMob regarding use of our services and supersede any prior agreements.

Contact Information

For questions about these Terms of Service, please contact us:

Email: legal@automob.com
Phone: 1-800-AUTO-MOB
Address: AutoMob Detailing Services
123 Detail Street
Your City, ST 12345
United States

Business Hours:
Monday - Friday: 8:00 AM - 6:00 PM
Saturday: 9:00 AM - 4:00 PM
Sunday: Closed

Effective Date: December 15, 2024
Last Updated: December 15, 2024

By using AutoMob’s services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.