1. Introduction

Welcome to AutoMob ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and what rights you have in relation to it.

If you have any questions or concerns about this policy or our practices with regards to your personal information, please contact us at privacy@automob.com.

By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

We collect several types of information from and about users of our services:

Personal Information

When you book a service or contact us, we may collect:

  • Contact Information: Name, email address, phone number, and physical address
  • Vehicle Information: Make, model, year, color, and license plate number
  • Service Details: Service type, date, time, and location preferences
  • Payment Information: Credit card details, billing address (processed securely through third-party payment processors)

Automatically Collected Information

When you visit our website, we automatically collect:

  • Usage Data: IP address, browser type, pages visited, time spent on pages
  • Device Information: Device type, operating system, unique device identifiers
  • Location Data: General geographic location (city/state level) based on IP address

3. How We Use Your Information

We use the information we collect for the following purposes:

  • Service Delivery: To schedule, confirm, and complete your detailing appointments
  • Communication: To send booking confirmations, service updates, and respond to inquiries
  • Payment Processing: To process transactions and prevent fraud
  • Service Improvement: To analyze usage patterns and improve our services
  • Marketing: To send promotional emails (with your consent, which you can withdraw anytime)
  • Legal Compliance: To comply with legal obligations and protect our rights

4. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:

  • Service Providers: With trusted third-party vendors who assist in operating our business (payment processors, scheduling software, email services)
  • Technicians: With our detailing technicians who need access to booking and vehicle information to provide services
  • Legal Requirements: When required by law, court order, or government regulation
  • Business Transfers: In connection with a merger, acquisition, or sale of assets
  • With Your Consent: In any other situation with your explicit permission

All third parties with whom we share your information are contractually obligated to keep it confidential and use it only for the purposes we specify.

5. Data Security

We implement industry-standard security measures to protect your personal information:

  • Encryption: All data transmission is encrypted using SSL/TLS protocols
  • Secure Storage: Personal information is stored on secure servers with restricted access
  • Payment Security: We use PCI-DSS compliant payment processors and never store full credit card numbers
  • Access Controls: Only authorized personnel have access to personal information
  • Regular Audits: We regularly review and update our security practices

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Your Privacy Rights

You have the following rights regarding your personal information:

  • Right to Access: Request a copy of the personal information we hold about you
  • Right to Correction: Request correction of inaccurate or incomplete information
  • Right to Deletion: Request deletion of your personal information (subject to legal obligations)
  • Right to Opt-Out: Unsubscribe from marketing communications at any time
  • Right to Data Portability: Request your data in a commonly used, machine-readable format
  • Right to Object: Object to certain processing of your personal information

To exercise any of these rights, please contact us at privacy@automob.com. We will respond to your request within 30 days.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. Types of cookies we use:

  • Essential Cookies: Required for the website to function properly
  • Performance Cookies: Help us understand how visitors interact with our website
  • Functional Cookies: Remember your preferences and settings
  • Marketing Cookies: Track your activity for advertising purposes

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our website. For more information, see our Cookie Policy.

8. Third-Party Services

Our website and services may contain links to third-party websites and integrate with third-party services:

  • Payment Processors: Stripe, PayPal for secure payment processing
  • Analytics: Google Analytics for website traffic analysis
  • Social Media: Links to our Facebook, Instagram, and Twitter profiles
  • Maps: Google Maps for location services

These third-party services have their own privacy policies. We are not responsible for their privacy practices and encourage you to review their policies.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us at privacy@automob.com. We will promptly delete such information from our systems.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons.

When we make changes, we will:

  • Update the "Last Updated" date at the top of this policy
  • Notify you via email if the changes are significant
  • Post a notice on our website homepage

We encourage you to review this Privacy Policy periodically. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

We will respond to your inquiry within 30 days.

By using AutoMob's services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.