1. Acceptance of Terms

Welcome to AutoMob. These Terms of Service ("Terms") govern your use of our mobile car detailing services and website. By accessing our website or booking our services, you agree to be bound by these Terms.

If you do not agree to these Terms, please do not use our services. We reserve the right to modify these Terms at any time, and your continued use of our services constitutes acceptance of any changes.

2. Services Description

AutoMob provides mobile car detailing services, including but not limited to:

  • Exterior washing and waxing
  • Interior cleaning and conditioning
  • Paint correction and ceramic coating
  • Headlight restoration
  • Engine bay detailing
  • Additional services as listed on our website

Service availability and pricing may vary by location. All services are subject to our professional assessment and may be modified based on vehicle condition.

3. Booking and Appointments

Booking Process

  • Bookings can be made online through our website, by phone, or via email
  • All bookings are subject to availability and confirmation
  • We will confirm your appointment via email or phone within 2 hours of booking
  • Appointments are not confirmed until you receive official confirmation from us

Cancellation and Rescheduling

  • You may cancel or reschedule your appointment free of charge with at least 24 hours notice
  • Cancellations within 24 hours of scheduled service may incur a $50 cancellation fee
  • No-shows without prior notice will be charged the full service amount
  • We reserve the right to cancel or reschedule appointments due to weather, equipment failure, or other unforeseen circumstances

Service Location Requirements

  • Services must be performed at an approved location within our service area
  • You must provide safe access to your vehicle and adequate workspace
  • You are responsible for obtaining any necessary permissions for service at your location (e.g., apartment complex approval)
  • Services may be postponed if location conditions are unsafe or unsuitable

4. Pricing and Payment

Pricing

  • All prices are listed on our website and are subject to change without notice
  • Final pricing may vary based on vehicle size, condition, and services requested
  • Additional charges may apply for excessively dirty vehicles or special requests
  • You will be informed of any price adjustments before service begins

Payment Terms

  • Payment is due upon completion of service
  • We accept credit cards, debit cards, Apple Pay, Google Pay, and cash
  • All payments are processed securely through third-party payment processors
  • Corporate accounts may arrange invoicing terms in advance

Refunds

  • If you are not satisfied with our service, please inform us immediately
  • We will either re-perform the service or provide a full refund
  • Refund requests must be made within 24 hours of service completion
  • Refunds will be processed within 5-7 business days

5. Customer Responsibilities

As a customer, you agree to:

  • Provide accurate information about your vehicle and location
  • Remove all personal belongings from your vehicle before service
  • Inform us of any special concerns or sensitive areas of your vehicle
  • Ensure your vehicle is accessible at the scheduled time
  • Provide access to water and electricity if requested (for non-mobile units)
  • Secure any permissions required for service at your location
  • Be present or arrange for vehicle access during service

6. Liability and Insurance

Our Liability

  • AutoMob is fully insured and bonded for detailing services
  • We take utmost care with your vehicle and belongings
  • We are not liable for pre-existing damage to your vehicle
  • We are not responsible for items left in your vehicle
  • Our liability is limited to the cost of the service provided

Claims Process

If you believe damage occurred during our service:

  • Notify us immediately upon discovery
  • Provide photographic evidence of the damage
  • Claims must be filed within 24 hours of service completion
  • We will investigate all claims promptly and fairly
  • Valid claims will be resolved through our insurance or direct compensation

Customer Liability

You are responsible for:

  • Any damage to our equipment caused by your vehicle or property
  • Providing accurate information about vehicle condition
  • Injuries or damages resulting from unsafe conditions at your location

7. Service Guarantees and Warranties

Satisfaction Guarantee

We stand behind our work with a 100% satisfaction guarantee. If you're not completely satisfied, we will:

  • Re-perform the service at no additional charge, or
  • Provide a full refund

Service Warranties

  • Ceramic Coating: 2-5 year warranty depending on package selected
  • Paint Correction: Results guaranteed for 6 months with proper maintenance
  • Interior Protection: 90-day stain resistance warranty

Warranty Limitations

Warranties do not cover:

  • Damage from accidents or neglect
  • Normal wear and tear
  • Damage from automated car washes
  • Improper maintenance or care

8. Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is the property of AutoMob and protected by copyright and trademark laws.

You may not:

  • Copy, reproduce, or distribute our content without permission
  • Use our trademarks or branding without authorization
  • Create derivative works based on our content
  • Use our content for commercial purposes

9. Photography and Marketing

By using our services, you grant AutoMob permission to:

  • Photograph your vehicle before and after service
  • Use these photographs for marketing and promotional purposes
  • Share customer testimonials and reviews (with your permission)

If you do not wish to have your vehicle photographed, please inform us before service begins. We will not include any identifying information (such as license plates) without your explicit consent.

10. Privacy and Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy. By using our services, you also agree to our Privacy Policy.

We collect and use your information to:

  • Provide and improve our services
  • Process payments
  • Communicate with you about appointments
  • Send marketing communications (with your consent)

11. Limitation of Liability

To the fullest extent permitted by law:

  • AutoMob's total liability is limited to the amount paid for the service
  • We are not liable for any indirect, incidental, or consequential damages
  • We are not responsible for delays or failures due to circumstances beyond our control
  • Some jurisdictions do not allow limitation of liability, so these limitations may not apply to you

12. Indemnification

You agree to indemnify and hold AutoMob harmless from any claims, damages, or expenses arising from:

  • Your violation of these Terms
  • Your violation of any laws or regulations
  • Your violation of third-party rights
  • Unsafe conditions at your service location

13. Dispute Resolution

Informal Resolution

If you have a dispute with us, please contact us first to attempt to resolve it informally. Most disputes can be resolved through direct communication.

Arbitration

If informal resolution is unsuccessful, disputes will be resolved through binding arbitration rather than in court, except where prohibited by law.

Class Action Waiver

You agree to resolve disputes with us only on an individual basis and waive your right to participate in class actions or representative proceedings.

14. Governing Law

These Terms are governed by the laws of the State of California, without regard to conflict of law principles. Any legal action must be brought in the courts of Los Angeles County, California.

15. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

16. Entire Agreement

These Terms, along with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and AutoMob regarding our services.

17. Contact Information

If you have questions about these Terms of Service, please contact us:

By using AutoMob's services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.